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Not only was my website not active for several years but the price it jumped from under 50 dollars a year to over 300 dollars a year. Customer service was not helpful in the matter and when attempting to cancel the service was charged for an additional year.
I have tried from last 5 hours to connect with support agent but no one come on chat and my website down and i was totally helpless. Hostmonster not providing best services. From my side i will give them 0 review for this kind of services. They didn't understand the problem of there customers. Please dont go with this wrost services.
I didn't even want to give one star on Support and Reliability, but it's required. but my real score is negative 100 points.
funny tip: if you type "refund" in the chat, it leads you to q&a page repeatedly, even you paraphrase. but once you type "renew" or "purchase new service", assign the human assistant to you right away.
also they allow you to change the primary e-mail of not even your server. I didn't even contact to my ex, but once I talked to firstname.lastname@example.org with my ID copy, they set my email to the ex's server. I also told them that security-wise this is questionable and it's not comfortable to take over someone's server, but they ignored my concern and kept telling me, "to get refund, you need to change the primary email." (Although even after I changed following their rule, they still refused to return my money. such an unnecessary and uncomfortable step for nothing) anyway, according to my case, I don't think they know what the security means.
also their mail server sucks. constantly having problem to sending and receiving. they give you the temporary solution like setting the security lower or MX or SPF, and almost once a month having the same problem, but all they did is giving you the same solution over and over, and no further action was made. Yes, service sucks.
If you still want to get the server from them, all I can say is just good luck.
Websites, emails, database all time has a problem, different with each support agent at the same day. No solutions applied, and repeats each week. Totally poor service. i have this hostmonster account about 11 years ago
They messed up my account and then they put you on horrible wait music while they mess it up even more! I could get NOWHERE with them. They will not let me fix the problem on my end. Am ready to shut down account. Been on the phone with them for 3 hours now! Worse than dealing with Social Security! DO NOT USE THIS SITE The quality has gone down. They used to be good. NO longer!
After ten years, they lost me as a customer forever
It is pretty uncommon that I give bad reviews online, but I'm making an exception here.
I've recommended Hostmonster / Bluehost in the past as a viable option for people looking for cheap shared hosting. I regret it. This company's policies are terrible and absolutely put the bottom line in front of customer happiness. I have a defunct account on Hostmonster. There are no domains currently pointing to it. I thought the my billing information had been removed when I sold my company but my old business credit card was still on file. Hostmonster ran my card for one year of hosting at $443. I called today to try to get at least *some* of that money refunded since I will not be using their service at all and they are charging me for an entire year. But since it is five days after the start of the new year for the account (and only two business days after my credit card statement) according to company policy I am out an entire year of hosting costs. They can't even issue a partial refund for the 12 unused months.
I asked if there was anyone else I could talk to. I asked to talk to their customer retention department. I explained that I don't use this credit card anymore and didn't even get the statement until after the 16th. But they are insisting that it is company policy and there's nothing they can do. So, I unequivocally do NOT recommend their services. I went from a happy customer of almost a decade to a furious former customer over the course of an hour.
You have the right to contest the charge with your credit card bank. Any order placed on a US credit card which does not have your signature - so that is internet orders, or over the phone - is subject to immediate chargeback. The merchant does not get a chance to give their side of the story to the bank.
It's months ago for you now but still it's worth you calling your credit card bank. Tell them the charge was put through without your approval.
When I started my business, Hostmonster was great. No problems whatsoever. Support, uptime, cost...everything was just fine. Price hikes began to happen every year. Support fell off tremendously and so many malware attacks basically shut my site down. I had to leave. I was with them, by that time, for about 12 years. They made no effort to understand why or change my mind. I think they know why people leave. A2Hosting is home now.
I purchased a domain from them last week for $99.9. I discovered that the domain was inactive. When I contacted their online chat agent, I was instructed to purchase a special host, but I informed that I do not have purchase a host at an extra cost and demanded the refund of my payment, but they instantly refused to chat with me and a day after they deleted my account with them, so I am unable to sign in or communicate with them to further request for a refund. If I had read the reviews here, I wouldn't have patronized them. The guys there are pure scam.