How to Contact Rackspace Customer Support - Contact List 2024 

Rackspace Customer Support 2024 - How to Contact Rackspace Support

Rackspace is a leading cloud computing services provider. But does Rackspace make technical support a priority? Read this article to learn about all its available support options and how to access them.

Rackspace Customer Support Contacts

email support iconEmail SupportLegal Notice – legalnotice@rackspace.com

Abuse – abuse@rackspace.com

live chat supportLive chat (ticket) supportLog into your account to create a ticket
call center supportCall center support (Phone)Support Phone – 1-800-961-4454

International Support – +1-512-361-4935

Knowledge base support iconKnowledge base support (Documentation)https://docs.rackspace.com/
Blog iconBloghttps://www.rackspace.com/blog
Resource center iconResource centerhttps://www.rackspace.com/resources
Cloud library solution iconCloud solution libraryhttps://www.rackspace.com/library

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Rackspace Social Media Support Contacts

Instagram iconRackspace Instagramhttps://www.instagram.com/rackspace_technology/
Facebook iconRackspace Facebookhttps://www.facebook.com/rackspacetechnology
Twitter iconRackspace Twitterhttps://twitter.com/Rackspace
LinkedIn iconRackspace LinkedInhttps://www.linkedin.com/company/rackspace-technology/
YouTube iconRackspace YouTubehttps://www.youtube.com/rackspace

Rackspace SLAs & Agreements

  Email SLA icon Email SLAN/A
Live Chat SLA iconLive Chat SLAhttps://docs.rackspace.com/docs/getting-help
Call Center SLA iconCall Center SLAhttps://docs.rackspace.com/docs/getting-help
Forum SLA iconForum SLAN/A

Rackspace Legal Contacts

Terms & Conditions iconTerms & Conditionshttps://www.rackspace.com/information/legal
Privacy Policy iconPrivacy Policyhttps://www.rackspace.com/information/legal/privacystatement
Security Policy iconSecurity PolicyN/A
GDPR iconGDPRN/A

Other Links

Wikipedia page iconWikipedia pagehttps://en.wikipedia.org/wiki/Rackspace 
Affiliate Program iconAffiliate Programhttps://www.rackspace.com/partners/referral-program

Rackspace Alternatives

Looking for more hosting providers with reliable customer support? Check out the top-rated hosting alternatives that offer comprehensive customer support. This list was developed using the wealth of reviews left by our users.

Rackspace AlternativesKamatera's logoRackspace Alternatives
Support rating based on HostAdvice users:

4.6

Support rating based on HostAdvice users:
4.9

Support rating based on HostAdvice users:
4.9

Rackspace Support User Reviews on HostAdvice

Here are some Rackspace user reviews from HostAdvice readers.

How to contact Rackspace Customer Support - Contact List 2024

How to contact Rackspace Customer Support - Contact List 2024

How to contact Rackspace Customer Support - Contact List 2024

How to Contact Rackspace

Here are a few guidelines to help you contact Rackspace support:

Rackspace Ticket Support

To access Rackspace, you need to have an account. Once you create an account, follow these steps to access Rackspace’s 24/7 live chat support:

  • Visit Rackspace’s website.
  • Click on the CONTACT US button at the top right corner of the page.  
  • Scroll down and click on the SUPPORT tab.
  • Select your login option. You can choose to log into your Rackspace Customer Portal, Cloud Office Control Panel, Microsoft 365 Portal, or Rackspace Webmail.
  • Start a live chat.

How to contact Rackspace Customer Support - Contact List 2024

Email Support

Rackspace also offers different email support channels for different purposes. However, none of these are related to solving customer complaints. Here are its  email addresses:

To find the current email addresses:

  • Visit Rackspace’s website.
  • Click on the CONTACT US button at the top right corner of the page.  
  • Scroll down to locate the GENERAL CONTACT INFORMATION heading
  • Use the email addresses displayed

How to contact Rackspace Customer Support - Contact List 2024

Phone Support

Rackspace offers 24/7 phone support to US residents and international customers. To access the phone numbers:

How to contact Rackspace Customer Support - Contact List 2024

Tutorials and Knowledge Base

Rackspace offers learning resources and documentation to help users resolve setup issues and get clarification.

Here is a step-by-step guide for accessing the knowledge base

  1. Visit Rackspace’s website.
  2. Click on the CONTACT US button at the top right corner of the page.  
  3. Scroll down and click on the SUPPORT tab.
  4. Locate the HELP DOCUMENTATION heading and click on SUPPORT DOCUMENTATION OR API DOCUMENTATION.
  5. Browse the topics or use the search bar to find a resource that provides information on your issue or query.

To access the resources page:

  • Visit Rackspace’s website.
  • Scroll down and click RESOURCE CENTER under the quick links category.
  • Browse the topics or use the search bar to find a resource that provides information on your issue or query.

To access the Rackspace blog

How to contact Rackspace Customer Support - Contact List 2024

Rackspace Customer Support via Ticket Support

Rackspace’s ticket support generally offers fast response times. However, some customers report slow response time. You need an account to access the ticket support.

Rackspace Customer Support via Phone

Rackspace phone is the best option for direct, prompt support. You can expect a support agent within minutes.

Rackspace Customer Support via Tutorials and Knowledge Base

Rackspace’s articles, guides, and other resources are sorted into categories so you can find relevant information quickly. You can find specific resources easily using the search bar.

More about Rackspace

Rackspace is a managed cloud computing company that provides a range of cloud services to businesses. It was founded in 1998 and has since grown to become one of the leading companies in the cloud computing industry. We provide more details and reviews in our comprehensive Rackspace brand review.

Rackspace Alternatives

Looking for more hosting providers with reliable customer support? Check out the top-rated hosting alternatives that offer comprehensive customer support. This list was developed using the wealth of reviews left by our users.

Rackspace AlternativesKamatera's logoRackspace Alternatives
Support rating based on HostAdvice users:

4.6

Support rating based on HostAdvice users:
4.9

Support rating based on HostAdvice users:
4.9

 

Frequently Asked Questions

What are Rackspace's customer support channels?  

Rackspace offers phone support, as well as a ticketing system through their customer portal.

Is Rackspace customer support available 24/7?

Yes, Rackspace provides round-the-clock support.

What is the average response time for Rackspace customer support inquiries?

The average response time is 10-30 minutes. The actual response time can vary depending on the complexity of the issue.

Does Rackspace have dedicated support teams for different services, such as cloud hosting?

Yes, Rackspace has specialized teams for high profile services.

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