I am surprised at the bad and rude support. I think they are adrift and totally inexperienced. I have never received such rude responses from any other provider, less to a basic question about what is the average network speed on vps servers. Terrible experience.

I find their marketing very misleading. I signed up for the service (over other providers) because their website said "7 Day Money Back. Try us risk free for 7 days. If you are not satisfied for any reason, we will grant a full refund, no questions asked". Well, read the fine print. It's only the first server. I ordered a few. The TOS is buried much farther down the UX flow. When I asked for my money back after < 2 days, they gave me a very strongly worded rejection followed by an even ruder response. Clearly, I was not trying to abuse their service, they just convinced me to buy more with their "guarantee". If you are a current customer, be warned that their support may get hostile. Never had such a rudely written support message before in recent memory. They should be called "ServiceCheap".

I had servercheap.net as a solution, there was a problem with their image on Ubunut 18.04 that would not allow me to change the hostname. I ope the ticket and the support person replies with a googled article that explains how to change it. However, I already knew how to change it, i kept changing it, tried it 10 times before opening a ticket. Every time I would reboot it would revert it back to the same Ubuntu18 hostname. So, I responded to the ticket explaining that they didn't read my ticket, but they said the case was closed and I needed to follow the link. I replied again, told him I did follow the document but after rebooting it would still revert. So, they band me from their service and destroyed 30gb of data that I cannot get back.

DO NO USE THEM...

Do NOT use ServerCheap. Their network is extremely congested as they seem to be overselling. This is not the worst part though, the worst part is that they offer no money-back guarantee. I contacted their support less than an hour after placing the order to have the instance canceled and be issued a full refund, they ended up canceling the instance and rejecting my refund request!

I am escalating this issue with PayPal and if I don't get my money back I'll consider it a small fee for a lesson learned. From now, any hosting service with no money-back guarantee is a sketchy one and should be avoided regardless of what good promotions they have. It is a trap!