This is not a customer of snel.com and so we also want to indicate that this review is unfounded.

It took you nearly 2 years to reply to a review, and then state false facts on top of that. Good going!

Here's a screenshot of the emails. Notice the date the ticket was opened, and the date your team responded:
https://imgur.com/HNtAs9R

Perhaps you won't be so keen to lie through the teeth going forward.

Good day!

Hi Hamza,

Ok now I understand the reason that we couldn't find you as a customer. Our system is removing all data of persons/customers data (because of GDPR) that has not any active service, that was the reason that I couldn't find you as a customer in our system.

As I can see the order was marked as possible fraud and yes, we didn't receive your Bitcoin payment in the first 4 days because of a problem with the Bitcoin provider (Now we are working with a better one, CoinPayments) we were working with at that moment. After that long waiting you have requested sus to refund and we have refunded the payment to your PayPal account.

I could only find a couple of tickets about your refund request, see the screenshots below. We have paid you back as it should be.

Screenshot 1: http://prnt.sc/mnlj7g
Screenshot 2: http://prnt.sc/mnljif
Screenshot 3: http://prnt.sc/mnljt3

Have a nice day!