I see mostly very negative reviews for APlus. They seem to be mostly from novice users who want wordpress like sites to geeks...展开
who want bleeding edge tech. We have been using APlus and the predecessors for some 20 years. We have had maybe 5 hours downtime and no major issues. APlus may not be great, but for us it has proven to be 99.9% reliable and extremely cheap ($9.00 month legacy plan for 8 active websites). The only issue is that they offer premium Comodo SSL certificates, which makes it more expensive for https (typically $90 a year). The good part to the Comodo certs is that they include lots of extras not available with plain vanilla ssl.
1&1 have this absurd support scenario where you have an individual support agent who is your dedicated support person. Th...展开
is means that if your agent is busy you have to rely on hope that someone else will see that your agent hasn't responded for a while and will intervene. Of course, they act like they have zero context and approach your issue like it's the first 1&1 have heard of it.
They also do this thing where the only available support option is to call them up on the telephone. Ocassionally you can do live support chat but only if your individual agent is available. Of course, the one time out of possibly 50 I have got through the agent didn't respond for 10 minutes so my attention went elsewhere and when she eventually did respond I wasn't paying attention so she closed the issue as solved (without solving it).
That is the running theme.. I have had the same issue for weeks and I just go around and around in circles trying to solve it with different people. The issue stems from where I was told I could upgrade from one account to another and they would handle the transfer. They didn't and then wanted to charge me to do the upgrade. Fortunately I had saved the chat log but even then they have still not resolved the issue and I remain paying for both services.
AVOID AVOID AVOID. They are totally useless.
May, they dropped at least one server, losing all our emails, with no back up. For two weeks, end of May to early June, they ...展开
had issues with Microsoft blocking all emails and now this week having emails blocked again: (reason: 550 5.7.1 Unfortunately, messages from [126.96.36.199] weren't sent. Please contact your Internet ...ail.live.com/mail/troubleshooting.aspx#errors. [VI1EUR06FT019.eop-eur06.prod.protection.outlook.com]) Getting very old - so almost two months with unreliable emails. They also host our website.