I've been using them for a couple of years now and can honestly say that they have been the absolute best hosting that I have...展开
ever used. Each and every time that I have contacted support, they have been quick to reply, gone above and beyond by taking the time to either explain to me what to do or they have fixed my problems and then explained to me how they fixed it. My sites have always been online except when I jacked them up. And then when I contacted support to help me get them back online... they have always helped me and have never made me feel bad about doing stupid things to screw up my site. Believe me when I say that I have used their support system on multiple occasions. But I have learned so much by them because they took time out of their busy schedule to help me and explain to me. I have nothing but great things to say about their support team! And for the naysayers reading this, I am not affiliated with them in any way except for being a customer. If you are looking for a great hosting provider... give them a try. They are the best that I have used and I have tried several over the years.
I signed up to get 1&1 wifi installed in my flat, the first thing I had to do was check the availability of their services at...展开
this address, for this I used their website, they approved of my location and allowed me to order the internet. I then proceed to pay the router and temporary usb stick in order to have wifi until they complete the installation. These things arrived within two days. For the next month and a half I kept receiving generic emails apologizing for delays or emails asking where in the building exactly my flat was located. They have also at some point sent me an email saying they could not send me what they need for installation because I gave them a wrong address and things could not be delivered, even though I had received the router with no issues several weeks earlier. I received at least 5 same emails to which I all responded. When I said I do not want to receive this same email anymore, I received a letter with the same questions, with the addition of them telling me that the flat number I gave them does not exist and I made a mistake. I then contacted my landlord, just to check, and the number was correct. I told them this, they replied that their services are not available for my address even though the initial check said otherwise, said sorry and requested I send the router back. That is 2 months of paying for their prepaid usb stick and the router, not getting internet installed in my flat, for them to just absolutely nonchalantly say that they will not do it. I am absolutely disappointed and would not recommend dealing with them.
Funnily, after they suspended my contract, I still received generic emails ensuring me someone will come to install the internet within the next week.