I signed up to get 1&1 wifi installed in my flat, the first thing I had to do was check the availability of their services at...展开
this address, for this I used their website, they approved of my location and allowed me to order the internet. I then proceed to pay the router and temporary usb stick in order to have wifi until they complete the installation. These things arrived within two days. For the next month and a half I kept receiving generic emails apologizing for delays or emails asking where in the building exactly my flat was located. They have also at some point sent me an email saying they could not send me what they need for installation because I gave them a wrong address and things could not be delivered, even though I had received the router with no issues several weeks earlier. I received at least 5 same emails to which I all responded. When I said I do not want to receive this same email anymore, I received a letter with the same questions, with the addition of them telling me that the flat number I gave them does not exist and I made a mistake. I then contacted my landlord, just to check, and the number was correct. I told them this, they replied that their services are not available for my address even though the initial check said otherwise, said sorry and requested I send the router back. That is 2 months of paying for their prepaid usb stick and the router, not getting internet installed in my flat, for them to just absolutely nonchalantly say that they will not do it. I am absolutely disappointed and would not recommend dealing with them.
Funnily, after they suspended my contract, I still received generic emails ensuring me someone will come to install the internet within the next week.
I’ve developed a Wordpress/WooCommerce site for a client under Hostway since the owner refuses to change to a more compatable...展开
environment. Hostway is running PHP version 7.0.33+ (debug version) which is very outdated. It’s been lagging behind for some time, but everything’s stayed relatively stable. An outdated PHP means a less secure environment, which is a major concern.
WP and WC are on the verge of new updates that will push everyone into PHP v8 and above. As long as nothing is updated on the back end, his site will stay up and running; however, plugin developers will soon stop supporting older PHP and require updates for their software to remain functional. If updates are based on PHP v7.4 or higher requirements, which will no doubt be the case, it’ll effectively bring his whole site down.
According to Hostway, they’re running the latest PHP version they support. I ask every week or so when the warning pops up. It’s extremely frustrating to get the same “we’re working on it” response every single time.
Also, Hostway's server is very slow, with a TTFB of over 3 seconds and a fully loaded time of over 8 seconds. Considering the tiny size of my client’s website (~12 pages), this is an abysmal byte rate. Potential customers will click off long before 8 seconds have elapsed. I’ve tried to optimize the site as much as I can (e.g., reducing image sizes, removing older posts, etc.), but I can't speed up the TTFB since it’s reliant on the server specs. I’ve talked to Hostway about this, too, with no resolution.
Just for laughs I pinged a friend and had him plug the site into his servers just like it comes from Hostway without any optimization or caching configured. The normal TTFB on his servers is around 300-400 MS, as a comparison. Just abysmal all the way around, but I can’t get my client to switch and I refuse to use Hostway’s web developer, which will only add to my client’s ~$400 annual hosting fees.