DSL Internet service, 1&1
Whatever happened to the old fashioned days, where you pay for something and are satisfied with...展开
your purchase?? I guarantee you this is not what 1&1 stands for. They are cheats. If you do not check every bill they charge you for, you will discover too late that they are over charging you. And when asked, they will inform you, that you only have 8 weeks to report it. EX. You have a contract that stated you pay for the router for 2 years and then its yours. At 1&1 they do not automatically stop collecting the router charge after 2 yrs, unless u call them. Even after calling, they inform you, that you have to tell them to cancel it, otherwise they don't. When you tell them to cancel it, they tell you that they will have to put you in a new binding contract for 2 more extra years. And when you refuse, they say you have to stay in that old contract and pay the 5 extra euros. A more stupid system, I have not encountered. They seem cheaper and perhaps are cheaper than other providers, for that you get rude customer service, rules that make no sense and best believe they will try to charge you and take more money every chance they get. Run away. 1&1 is horrible!!!
And if you are about to get in it... please read the fine print!! The smaller the letters, the more important the message!
Support and management of service is bad. Once you sign up for services through their portal you can not stop them except by ...展开
a phone call with limited support hours and long wait times. Not good business ethics. Support, even over the phone is not helpful, they do not seem to know how to support their own portal and services. Do yourself a favor and take your business somewhere else... Anywhere else.