Our time with 1&1 was truly shocking. We chose managed cloud hosting which would go down for days at a time. Numerous cal...展开
ls to support only to be eventually told "It's old infrastructure, you're best off moving to a different service" we did move. Away from the company. The support is terrible outside of UK GMT (where we got to learn everyone in the UK support centre by name)! Chat boxes unanswered and support responses unhelpful. Sad but true. Even sadder that a company like this remains in business making large sums of undeserved money.
I moved to liquid web with 3 dedicated…
I moved to liquid web with 3 dedicated servers early in 2019. Less than 2 weeks after...展开
I moved, I requested a look at a PCI scan via the helpdesk as I had been told it was NO PROBLEM after asking extensive questions. However, my salesperson either lied or fully misunderstood the information she was relaying back and forth... NOT SUPPORTED. I raised hell and she came up with a compromise of pasted the report in to a helpdesk ticket. I agreed, moving clients is no joke across 3 dedicated servers. Now less than a year later they will not even honer he workaround.
Aside from that the service is adequate, not fast support and certainly not the most experienced, but adequate.