Our time with 1&1 was truly shocking. We chose managed cloud hosting which would go down for days at a time. Numerous cal...展开
ls to support only to be eventually told "It's old infrastructure, you're best off moving to a different service" we did move. Away from the company. The support is terrible outside of UK GMT (where we got to learn everyone in the UK support centre by name)! Chat boxes unanswered and support responses unhelpful. Sad but true. Even sadder that a company like this remains in business making large sums of undeserved money.
I have purchased a VPS service which turned out to be unusable as their international connection is pretty bad (50KB/s to som...展开
e regions). After demonstrating the technical issue I tried to cancel the service, but they never issued a refund. It's been 3 weeks since I have formally asked for termination. They always reply with "Colleauges process them gradually"