A2 Hosting has a large documentation blurbs I have found to be very useful. I get quick response for the areas I needed help with.
Best host in Canada!
As a result of the coronavirus crisis we have (temporarily) moved all our operations online and needed to beef up our website...展开
. We were paying a fortune with our last host and site speeds were terrible and costing us business. We switched to CanSpace and within a day they had us fully migrated. We are actually paying LESS than before, and our site is performing way better. The migration was a pretty complicated one as we weren't even coming from a cPanel-based host, but they did it all for free and everything is working 100%.
I recently tried out A2 hosting for a personal fan site. The site received more traffic than I had anticipated and I needed t...展开
o upgrade. No one could tell me what level I should upgrade to based on the traffic the server was receiving, so I just bumped it up to the next level. The pricing ended up being more than what they told me it would be. So when I realized I would upgrade yet again to the next level, I was talking to their sales support and asked for an EXACT quote of the price I would have to pay if I upgraded. The salesperson said "Considering recent your renewal invoice payment- those funds can pay for the first month of hosting, leaving you $6.02 credit for the renewal invoice" This is a direct quote. So imagine my confusion when I went to upgrade and they tried charging me $8 for the upgrade. When I asked them about it, they continued to just tell me that I was misunderstanding what the sales rep had told me. Read that line and tell me how it could be interpreted as anything other than "upgrading is free, and you will have $6 credit towards next month". Ridiculous service, and I definitely won't be renewing.
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of ...展开
my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.