I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
Royally messed up the transfer of our domain, putting in the name of the domain provider we were moving from as the holder at...展开
the central domain registry. Several months have passed, numerous phone calls and we still have no website. Every time we think we are there, there is another hurdle to pass. They are woefully ill-equipped to deal with a company buying out another company and needing them to change administrative contacts etc. The whole process has been one of pain.
For 5 days I have been trying resolve the issues with the websites I have with Arvixe, in the end the only solution appears t...展开
o be, delete and start again. That would be OK but I need to keep the 5 year email history, you'd think that would be simple and also that Arvixe would want to help clean the 1700 malware files attracted to my 3 NEW site in 3 days. Alas no!!!
Apparently a reset means the backup taken monthly, weekly and daily are also deleted, BUT that depend who you speak to on chat,. some appear to think its possible to restore from the back up, and frankly logic would hope so.! The backup I took created abuse warning and then the account was suspended for abuse of a GB quota that isn't written anywhere and is supposed to be "unlimited".. The solution; I have to download the files via FTP, the certificates arvixe has for the site are 1 year old so the FTP keep stopping, 5 days later and I am still working on getting the files downloaded. WINSC works better than filezilla because of the cert issue.
Lets hope I can get this resolved. It could have been so simple, if they'd done from their side.. it would have probably taken an hour or two.
In short: STAY AWAY, WELL AWAY.
Oh 2/10 is still too high