|起步价||￥0 / 月||￥23 / 月|
|可靠性||9.2 / 10||9.7 / 10|
|定价||9.3 / 10||9.3 / 10|
|用户体验||9.2 / 10||9.4 / 10|
|技术支持||9.2 / 10||9.8 / 10|
|功能||9.2 / 10||9.5 / 10|
Very good web host
Very good management company. Thank you alchosting
Poor Customer Service ...
This would be a follow-up to my first review dated June 3, 2019 (https://hostadvice.com/hosting-company/alchosting-reviews/95... 展开
639/). But before anything else, the 10 screenshots being referred to as supporting documents below can all be found here: https://www.flickr.com/photos/nilzon/albums/72157709628706192收起
I signed up with them at the end of May and just after a few days, they went down (and by that I mean being unable to access their Client Area). I sent support tickets via e-mail but none of them got a single reply (screenshots 01, 02, and 03). They should've at least posted something about the downtime on their homepage but there was none. I reached out to them on Facebook and all my messages were simply seen (screenshot 04). Very good job there.
Eventually, I got a hold of their CEO's contact number (+63 946 384 7918) and, to my great surprise, actually received a reply from him in WhatsApp. He told me that their websites were currently under maintenance because they're fixing their security system and that they blocked other countries from accessing them (screenshots 05 and 06).
After several days the Client Area and Support Team were finally available again. In an assumption that they actually have more visibility on their end on the status of my domain transfer, I filed a ticket asking for it. To my horror, I received the most horrible customer service reply to date. On top of an unsolicited Google search result, it ended with:
"If you not believed on me i guess you will believe on google" (see screenshot 07)
Now, you must be freaking kidding me. I shot back a reply and the ticket was ultimately left unattended and has actually been deleted already as of writing. (Well, what's new.) While a couple of my tickets have actually been responded to, here's what I observed with their customer support.
- They're not well-versed in answering questions. And that greatly includes the grammar and sentence construction.
- They don't attend to all your questions. I had one ticket where I asked three or four questions and in their reply only one of them was answered. I had to ask again and again and again.
- They don't attend to all tickets and they even close them immediately without a single reply.
- They don't seem to act professionally as evident in their replies to some of the reviews in https://www.hostsearch.com/review/alchosting-review.asp (screenshot 08). Because like I mentioned, they're not well-versed in doing so.
- Their Chat Bot is just a useless piece of decoration (screenshot 09) on their website.
Having said those, I'd say that there's no way that all the reviews in https://www.hostsearch.com/review/alchosting-review.asp are legitimate. Some might've only been crafted by people from ALCHosting themselves just to outdate and cover up the negative reviews about them.
I eventually opted out from them and filed another ticket for the refund. Like always, my ticket was never attended to (screenshot 10) so I tried my luck with the CEO again. Again, he didn't disappoint and referred me to their Refund Policy page, which states that for a refund to be possible, the support ticket should come first before initiaing the cancellation of the hosting. (Then again, doesn't it seem so far that their customer support is pretty much useless?)
Never have I ever stumbled into their Refund Policy page before he gave it to me, but somehow at the back of my mind I thought that maybe they just put up that new policy just not to refund me. Well, it's good riddance so I just let it go.
Other clients may have had good experiences with them but with me (and some others), it was never the case. I may have come in at a very unfortunate time for them but they didn't do anything about it at all. Customer support is something that should always be readily available to clients and in my opinion, they're totally not fit to do it. On the other hand, kudos to their CEO for being responsive.
|Africa & Middle East||无||无|
|磁盘空间||1 GB||3 GB|
|带宽||102.4 GB||1 TB|
|方案名称||Naruto Plan||Advanced XL|
|方案名称||VPS R96 (LINUX)||Inicio|
|磁盘空间||100 TB||80 GB|
|中央处理器||4 x 3.95GHz||2 x 3.10GHz|
|内存（RAM)||8 GB||2 GB|
|方案名称||VPS R97 (LINUX)||Basico|
|磁盘空间||250 GB||160 GB|
|中央处理器||8 x 3.95GHz||4 x 3.10GHz|
|内存（RAM)||16 GB||4 GB|
|方案名称||VPS R98 (LINUX)||Profesional|
|磁盘空间||1000 GB||320 GB|
|中央处理器||15 x 4.60GHz||8 x 3.10GHz|
|内存（RAM)||32 GB||8 GB|
|方案名称||VPS R99 (LINUX)||Pyme|
|磁盘空间||9.77 TB||640 GB|
|中央处理器||30 x 4.60GHz||8 x 3.10GHz|
|内存（RAM)||64 GB||12 GB|
|方案名称||VPS Y50 (WINDOWS)||Ultra|
|磁盘空间||100 GB||1.17 TB|
|中央处理器||5 x 3.95GHz||8 x 3.10GHz|
|内存（RAM)||4 GB||16 GB|
|方案名称||VPS Y51 (WINDOWS)||–|
|中央处理器||15 x 4.95GHz||–|
|中央处理器||25 x 4.95GHz||–|
|中央处理器||–||8 x 2.53GHz|
|中央处理器||–||16 x 2.00GHz|
|中央处理器||–||4 x 3.40GHz|
Limited DDoS protection
Shared SSL certificate
I'm Under Attack™ mode
3 Page Rules included
Basic web application firewall (WAF) with Firewall rulesets
Image optimizations with Polish™
Mobile optimizations with Mirage™
20 Page Rules included
Advanced DDoS protection
Advanced web application firewall (WAF) with 25 custom rulesets
Custom SSL certificate upload
PCI compliance thanks to Modern TLS Only mode and WAF
Accelerate delivery of dynamic content with Railgun™
50 Page Rules included
24/7/365 enterprise-grade phone and email support
100% uptime guarantee with 25x reimbursement SLA
Advanced DDoS protection with prioritized IP ranges
Advanced web application firewall (WAF) with unlimited custom rulesets
Role-based account access
Multiple custom SSL certificate uploads
Access to raw logs
Named solution and customer success engineers
Access to China data centers (additional cost)
100 Page Rules included
|磁盘空间||75 GB||25 GB|
|磁盘空间||250 GB||75 GB|
|磁盘空间||500 GB||250 GB|
|方案名称||R4 BLUE ORI||–|
|方案名称||Let`s Encrypt||Positive SSL|
RapidSSL® Certificates help you keep your customers\' transactions secure with up to 256-bit data encryption and site authentication. Buy a certificate and speed through enrollment with automated domain control validation. Best of all, our SSL certificates are among the most affordable in the industry. We keep our costs down and pass the savings on to you.
|方案名称||GeoTrust QuickSSL Premium||RapidSSL|
Secure your website fast. GeoTrust® QuickSSL® Premium certificates are one of the quickest ways for you to start protecting online transactions and applications with SSL. With an automatic authentication and issuance process, it takes just minutes to get your QuickSSL Premium SSL certificate. After that, managing and renewing your certificates is a snap. With GeoTrust, you get inexpensive SSL without sacrificing convenience, choice, or reliability.
|方案名称||GeoTrust True BusinessID||SSL 123|
Business-class SSL—only better. When it comes to selecting SSL security for your business, you have a lot of choices. With GeoTrust, the decision is easy. GeoTrust® True BusinessID SSL certificates let your customers know that your site is trustworthy and that you take their security seriously enough to get your certificate from a globally trusted certificate authority.
|方案名称||Symantec Secure Site||QuickSSL Premium|
Get cost-effective protection and industry defining strength. From the first name in security.Protect your non-transactional and/or internal sites with up to 256-bit encryption. Without spending any more than you have to.
|方案名称||Symantec Secure Site Pro||True Business ID multi-domain|
Strengthen your entire site\'s security with ECC encryption and proactive vulnerability assessment. Protect your transactions, data and communications with ECC, RSA and DSA algorithms for the strongest encryption you can get.
|方案名称||GeoTrust True Business ID with EV||True Business ID with EV multi-domain|
Make a strong security statement with the green address bar. GeoTrust® True BusinessID with EV (Extended Validation) is our premium business-class SSL security product, visually confirming the highest level of authentication available among SSL certificates. The green bar says it all. Web site visitors really notice when the address bar turns green in their high-security browsers and the organization field starts to rotate between your business name and GeoTrust.
|方案名称||Symantec Secure Site EV||EVSSL multi-domain|
Add the power of assurance to your sites and security, with visual reminders that every second of every visit is protected. Give your visitors visual assurance that their transactions are protected with RSA and DSA algorithms. All with one certificate
|方案名称||Symantec Secure Site Pro EV||Unified Communications Certificate (UCC)|
Combine the most advanced encryption algorithm with visual assurance cues, for confidence without question. Protect your customers with up to 256-bit encryption and 3 algorithms—while providing visual proof that they’re really on your site
|方案名称||RapidSSL Wildcard||Positive SSL multi-domain|
RapidSSL® Wildcard Certificates help you secure multiple subdomains with one low-cost SSL certificate issued to *.yourdomain.com. Protect your customers\' personal data with up to 256-bit encryption. Automated domain control validation makes site authentication a breeze. At RapidSSL, we believe in providing the SSL protection you need at a competitive price.
|方案名称||GeoTrust QuickSSL Premium Wildcard||Positive SSL Wildcard|
Secure your domain and all same level subdomains fast. GeoTrust QuickSSL Premium Wildcard certificates are one of the quickest ways to start protecting all your subdomains on a single certificate. Our automated email authentication process means you get your certificate in minutes. With QuickSSL Premium wildcard certificates, you get unlimited subdomains and on an unlimited number of servers - one certificate that will adapt as your business grows.
|方案名称||GeoTrust True Business ID Wildcard||EssentialSSL Wildcard|
Simplify certificate management with the convenience of a Wildcard certificate. GeoTrust® True BusinessID Wildcard certificates allow you to secure multiple subdomains on a single certificate, reducing management time and cost. Whether it\'s your company\'s home page or your mail server\'s hostname, protecting sensitive information is your goal — and it\'s our goal too.
|方案名称||–||Web Server Wildcard|
|方案名称||–||True Business ID Wildcard|
|方案名称||–||True Business ID with EV|
|方案名称||–||Web Server with EV|
|方案名称||–||Secure Site with EV|
|方案名称||ALCHosting DDos VFree||–|
|方案名称||ALCHosting DDoS V1||–|
|方案名称||ALCHosting DDoS V2||–|
|方案名称||ALCHosting DDoS v3||–|
|Ruby on Rails||是||是|
|Payment Types Support|