I see mostly very negative reviews for APlus. They seem to be mostly from novice users who want wordpress like sites to geeks...展开
who want bleeding edge tech. We have been using APlus and the predecessors for some 20 years. We have had maybe 5 hours downtime and no major issues. APlus may not be great, but for us it has proven to be 99.9% reliable and extremely cheap ($9.00 month legacy plan for 8 active websites). The only issue is that they offer premium Comodo SSL certificates, which makes it more expensive for https (typically $90 a year). The good part to the Comodo certs is that they include lots of extras not available with plain vanilla ssl.
At a different webhost, I was going on 10+ days with critical website issues that were not getting addressed or fixed. I alre...展开
ady had previous experience with Knownhost support for a different website I manage, and so I quickly stood up a new account and moved all 14 of my domains from the competitor account to Knownhost.
One of the issues above that was affecting my site at the previous webhost was also affecting it once it moved to Knownhost. However, unlike my previous host who was unable/unwilling to help resolve the issue (that was going on two weeks with a resolution), Knownhost support was able to diagnose and resolve within 30 minutes.
One of the best webhosting companies I have ever used and their support is excellent!
Customer service at Aplus is pretty much non-existent. Whether you have a minor issue OR your website is completely down, the...展开
y have the same standard response over the phone - "we will get back to you in 24-48 hours". Which they never ever do.
No one even bothers to look at a support issue with any level of seriousness. No matter how you respond to a wrongly closed ticket, different support people simply copy and paste the exact same resolution into the ticket and keep closing it. Manager? Forget about it. More promises of call-backs that never materialize.
Stay away from this company if you are running even a semi-serious company/business.
Worst mistake of my life was signing up with these guys. One of my accounts was hacked and their abuse team sent me an email ...展开
alerting me to the files that were malicious. I deleted all of them except one (which I missed by mistake). Because of this, on a Friday night, they shut my site down - took it off line. Then they give me the spin that their 'abuse team' is different from their "support team" and they only work 9-5 monday to friday - no after hours support. So my site is now offline until Monday at the earliest. Dreadful service, in no way fit for a professional business to rely on. Please learn from my mistake, avoid these guys at all costs.