I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
For 5 days I have been trying resolve the issues with the websites I have with Arvixe, in the end the only solution appears t...展开
o be, delete and start again. That would be OK but I need to keep the 5 year email history, you'd think that would be simple and also that Arvixe would want to help clean the 1700 malware files attracted to my 3 NEW site in 3 days. Alas no!!!
Apparently a reset means the backup taken monthly, weekly and daily are also deleted, BUT that depend who you speak to on chat,. some appear to think its possible to restore from the back up, and frankly logic would hope so.! The backup I took created abuse warning and then the account was suspended for abuse of a GB quota that isn't written anywhere and is supposed to be "unlimited".. The solution; I have to download the files via FTP, the certificates arvixe has for the site are 1 year old so the FTP keep stopping, 5 days later and I am still working on getting the files downloaded. WINSC works better than filezilla because of the cert issue.
Lets hope I can get this resolved. It could have been so simple, if they'd done from their side.. it would have probably taken an hour or two.
In short: STAY AWAY, WELL AWAY.
Oh 2/10 is still too high
I choose this hosting after seeing it recommended a few times. Their homepage claims DMCA-ignored hosting with great 24/7 sup...展开
port. But they suspended my account without communicating with me first. My website had up to 90,000 pageviews per month and the reason they suspended my account is because there were video-files on the server, which is against their terms of service. I didn't know this, but in my defense the files weren't used. They were there because I was trying some stuff out before wanting to switch over to dedicated hosting.
They suspended my account for that, just out of the blue. No COMMUNICATION whatsoever. They didn't even bother to tell me "Hey, we found video-files on your server. This isn't allowed, please remove them or we will have to suspend your account." No, they just suspended it out of the blue. They don't care about communication nor the customer. I get 3,000 pageviews per day and all those users now faced the "this account is suspended message". There's also no refund on account-suspension. They rather grab the money now than having a longterm paying customer looking to upgrade.
There was a guy from support, manually going to my files on the server looking for video-files. Why was he even there on my server? They don't care about privacy either. They are too happy to screw over customers. Imagine if the DMCA really pushed to close down a website? I wouldn't trust this hosting to have the best interest.
Pay more and go elsewhere. I got a different hosting, no looking back.