|比较选项||浏览 Arvixe||浏览 Hetzner Online|
|起步价||￥27 / 月||￥12 / 月|
|191 评论||243 评论|
I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons... 展开 : a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting. 收起
We use a blend of their products such as dedicated server and vps servers and so far, we are extremely pleased with the service. The support team is helpful but a 24/7 general purpose live chat would be a nice addition. Unlik... 展开 e other provider hetzner focuses mostly on the european market and the addition of new location (Which they own) would be nice in order to have dedicated servers across the world. That being said, We would recommend hetzner without a doubt. 收起
To Whom It May Concern
We have been held as a hostage by Arvixe, Arvixe has blocked our access to all our company data, our emails, all the online tools we have been running on our websites for 300+ customers of ours.
As an o... 展开 rganization we have the right to all the data stored and backed up with ARVIXE, if Arvixe team is so incompetent to solve such a grave issue first-hand, the least they can do is provide us with our data so that we don’t suffer these huge losses. More than 72 hours have passed just to receive a response and for the account to get activated. It’s simply unacceptable in today’s world for any IT company. Arvixe has ruined all our reputation that we have built in over 18 years in merely 3 days.
Our Account has been suspended due to a billing issue. Our account was created six years back when we had Mr. Soni as one of our partners and the account was created using his credit card (not on his name). Now when Mr. Soni has left our organization, Arvixe has automatically charged a six years old credit card which was not supposed to be charged for the invoice amount $229.42. Unaware of the charge Mr. Soni disputed this transaction and we weren’t informed about the same by Arvixe billing team, without reaching out to us and being completely inconsiderate about how severely it could affect our business ARVIXE TEAM suspended our account.
We have been asking for our account access for over 3 days so we can pay our invoices to take our account out of suspension but no one is there to take care of it. They just have a chat client, no phone or email address to address this issue directly. After chatting with their agents, we have always been asked for the same documentation over and over that we have submitted every time. After every submission we have been assured that someone will get back us to take the updated payment info but no one ever emailed or called to take the payment. This is happening 5 times in every 24 hours.
To take our account out of suspension, we have been requesting and cooperating with Arvixe chat support executives which are overseas, we have also provided all the required proofs, yet no action has been taken. We haven’t been able to login to our account. We have tried to reach out several times to the billing team to make the required payment but no response. We have never seen a company who doesn’t even have representatives to even accept the payment.
We have been facing this issue for over 3 days now – our sites, online customer tools, emails and all our data is inaccessible. We are suffering extensive Business Losses due to the unprofessionalism of ARVIXE TEAM. We provide services to more than 700 hotels and due to this suspension, we aren’t able to provide any tech support and are refunding all our customers due to no service. So far we have incurred $7800.00 in loss of revenue because of these documented refunds.
We've been waiting since 23rd February to present but still there is no response from Arvixe.
Attached are all the proofs that I have been continuously submitting to the ARVIXE SUPPORT TEAM.
Harpreet Singh Kapur
Minds At Development LLC
State Farm Insurance
Bureau of Consumer Protection, Division of Trade and Consumer Protection
Wisconsin Department of Agriculture, Trade and Consumer Protection
Arvixe Legal Department
Attorney Cook Office 收起
Not a paid review. Had a dedicated server with Hetzner, as soon as I received the server it had issues. But it took OVER 30 mails for the support to decide and help me.
Here's the longer explanation of what happened.
I'm host... 展开 ing an image upload service with about ~5k images uploaded every day and ~100k views per day. It was time to move off VPS at another hosting company, which began to be slow and it needed more disk space. I chose Hetzner dedicated server due to their good price. Ordered the server with two disks in RAID1, received it swiftly and installed CentOS.
After about 1.5 day after full migration, got a notification the server is unresponsive. It was completely down, so hard reset the server from panel, investigated the issue but there was nothing interesting in logs. It happened once again in about 8 hours. Contacted support and said something is wrong with the server, and they insisted i have configured the server incorrectly. It started happening multiple times a day. Ran a disk check which reported that everything is fine. At all times I was in contact with support. Over the next 15 days I constantly contacted them saying something is wrong with the server and supported with generic answers. About 3 days before the server expired (that's about 25-26 days into the plan), support finally answered that they will physically take the disks out and check their health. They asked when can they turn the machine off - well, anytime since.. it doesn't even work correctly for almost a month. Few hours later they came back with the information that BOTH disks were faulty. They said they'll replace the disks, so they replaced them, had to install everything again but.. I am missing data since it was on those disks that they removed. Had to contact my previous hosting to give me a backup of data which sadly they remove after 30 days. Finally, Hetzner plugged in one disk and I copied from old disk what was there. Then, the server was working for few days.
I got to host a friends site on that server. The site was threatened by a local guy he would ddos it. We even chatted over skype where he admitted ddosing. He even was ddosing from his server in Hetzner. So I immediately contacted Hetzner and said I'm receiving ddos from one of their clients, they asked logs, I sent logs, they asked more logs, I sent more logs.. over 20 mails was exchanged for them to do nothing. Their client from their server from their network ddosing me, they can see the router logs, they got tcpdump and netstat logs from me and - they ignored me. They even asked me 3 times to send the logs, which I already sent them. I don't know, there seem to work some kind of morons. The only good thing they have is price, nothing else. It's not worth to destroy your own business over smaller price. 收起
Web hosting level 1
Web hosting level 4
Web hosting level 9
Xeon E3-1220 V2 3.1GHz, Turbo 3.5 GHz
|Ruby on Rails||无||无|