I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
My business used their services (FYI: they change names/brands every couple of years) for their New York/New Jersey CDN. This...展开
was a while back, and the team were just starting out, so they went to Sales Team for managed services and instead of offering a managed Dedicated Server lease, which was what we required at the time, they offered broken up segments of a dedicated server, charged desperately and separately. An example of this would be:
8 Core Dedicated Server (Managed) @ $99.99/mo
8x Single Core Virtual Private Servers (Managed) @ $19.99 (Totaling $159.92/mo)
This is a minor example of how the sales team worked, instead of saying selling what was needed, they sold what they wanted to get rid of even if it was the exact same thing but charged significantly higher, and lost future sales for other services because they were too busy nickle and diming on the baseline.
Secondly, the definition of "managed" was so varied that the company ended up getting a ad-hoc contract worker to update and maintain the servers because the company's support staff were too lazy to keep up to date with updates and patches required for basic, standard software. This led us to ditch them as a service provider after two years and move back to our previous provider until we found a new provider in the Greater NYC area.
Avoid this company at all costs. They will never change.