The support from Asphostportal is what makes them outstanding. Like other companies providing hosting services, there are som...展开
etimes glitches. Like DDOS or other problems that get in the way of your website running as you'd like. If you submit a problem to support, they are quick to respond and hang in there until the problem is resolved.
When things aren't going right, I appreciate having a company that is responsive and focused on fixing the problems.
SQL Server database access is ridiculously slow.
Plesk Control Panel takes years to load and when it does gives internal erro...展开
rs, so you can't backup.
Customer support is a "always blame the customer" experience and the solutions are "You are the only one complaining".
Not recommended for production environment.
Not the kindest persons
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.