I've looked at using CDN for awhile but could not justify the cost. As a consultant for a software game developer, you need l...展开
ots of bandwidth in spurts and then things die off til the next release or update. With Beluga, the ability to have a CDN is now a reality for us. Our users are happy with the speeds. (Some of our games are over 5GB in size). We successfully deployed a release this past week with no complaints of download speeds. That is a first! Best of all, we did it at a price that was affordable to use.
I wish they had better reporting, but you do have the ability to receive logs from them, so that's a good compromise. I've sent in 4 support tickets and most of the time they responded back within 10 minutes or less! SHOCKING.
I'm honestly just going to paste what I just told the live chat agent here at hostadvice - I never have problems with custome...展开
r service, but they were ridiculously rude and not helpful. It's refreshingly like a new company from my experience now, after dealing with multiple customer service and billing reps. Love the customer service now, so paired with the product they offer - definitely my favorite web company. I mean that. Can't imagine a reason to go with anyone else if you look at all of the numbers. Especially when you look at Vultr's new high efficiency server that uses nvme storage. Love it. I should definitely shout out the last customer service rep I just dealt with. They may have been with billing, but they still actually worked through a quick technical issue I had. Thanks Jahanzeb Ali! Respect to the people running this hosting company for seeing the turnaround through. I'll definitely be recommending to anyone I do business with.
They charged every month on 20$, even you don't set up your pull zones. Because they required credit card data while creating...展开
an account. Support told me that I selected an automatically charge when I was registered, but I don't find any option in settings how to remove Credit card data or an option how to switch off automatically charges. So seems to they have only one option is to remove an account.
Also they didn't have an FTP data upload service by default, only as additional service with extra payment for this service.
Seems to you have to pay every month minimum 20$ and plus a fee for spent traffic.
After hurting my website they don't want to cancel my account and keep asking me for money!
A while ago they cancel my accoun...展开
t and deleted my files/website only after a week or so of non-payment. During this time Google de-indexed my website and gave me a penalty as well.
The billing problem was only that month. The problem is that they keep charging me while the website was not live.
Now they don't want to cancel my account and they are asking me to pay for the previous invoices. Pay for what? A service I did not use? Pay for hurting my website in SERPS?
This is abusive and illegal what they are doing. Stay away from this company!