I have been with Blacknight for at least 10 years and I've set up and transferred various domains to and from. I have always ...展开
found them to be absolutely excellent and their Support is the best support I have seen from any company for any product or service, ever! I hold Blacknight up as the Gold Standard. The Support staff at Blacknight are always friendly and professional and more to the point, very knowledgeable.
The support is stellar, I never saw a faster support response before and not just canned responses. We have both a Moodle and...展开
a Wordpress shop running on a Turbo plan and they are running pretty smooth. I've monitored both websites closely in the past 3 weeks, uptime and load time and the results are consistent with no bad surprises. We are confident enough to migrate our main shop by the end of the year. Kudos to the ChemiCloud support team!
In short, they happily took credit card details while ordering, then I heard nothing for a day.
After I raised a support tick...展开
et, I finally got told (yes, I actually had to ask why the order is not fulfilled!), that Australia is a country that is on their black list and I need to submit personal details like my drivers license, a credit card scan and more!!
And that's not even the best part, but this one: original quote: "These measures have been put in place for our customers' protection." - seriously? Say what?
Honestly, I have never been treated like this by a hosting company before, Australia is not Nigeria for heavens sake - who knows what Blacknight staff is doing with confidential details like personal document scans..
No way anybody should trust them if you ask me (and also if you don't, this is not the way you treat customers)
I hope this helps others avoid the bad experience and acts as a warning.
Unfortunately there were not many reviews of the company to be found, well now there is one, right here.
What they do good is make new customers feel unwelcome, congrats...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.