I have been with Blacknight for at least 10 years and I've set up and transferred various domains to and from. I have always ...展开
found them to be absolutely excellent and their Support is the best support I have seen from any company for any product or service, ever! I hold Blacknight up as the Gold Standard. The Support staff at Blacknight are always friendly and professional and more to the point, very knowledgeable.
It always surprises me how awful some IT companies be even though they work in the industry. However none of them compare to ...展开
Black knight. Their usability is near impossible. Can't find anything you need to and find yourself going on endless tours to strange parts of their websites that do not help with your problem at all. The worst usability ever. Extremely poor and slow customer service which would be solved by a better design of the website and people being easily able to get where they need to go. Shockingly bad. I cant believe anyone puts up with this and that their still in business. Dont know what the scoring system like this is like but -1000/10 for sure
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.