I have been with Blacknight for about fifteen years and have found the to be excellent in terms of pricing and support. Whene...展开
ver I need help (usually because of my own lack of knowledge) they have talked me through the solution. These days it is refreshing to talk to a human being at the other end of the phone and especially one who has the knowledge to help. Their patience in dealing with a programming illiterate is second to none. I wouldn't go anywhere else.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
0/10 AWFUL IN EVERYWAY
It always surprises me how awful some IT companies be even though they work in the industry. However none of them compare to ...展开
Black knight. Their usability is near impossible. Can't find anything you need to and find yourself going on endless tours to strange parts of their websites that do not help with your problem at all. The worst usability ever. Extremely poor and slow customer service which would be solved by a better design of the website and people being easily able to get where they need to go. Shockingly bad. I cant believe anyone puts up with this and that their still in business. Dont know what the scoring system like this is like but -1000/10 for sure
We have been using Site5.com since 1996, as a small website design business we opted for the reseller account. For 24 months ...展开
we have suffered the decline of its support and its service in general.
For more than a year, our CMS has been indicating that the version of PHP 7.2.26 on our servers was out of date and that it would soon be obsolete and no longer supported.
Since then we have repeatedly contacted Site5 technical support requesting they to inform the date when they would update the PHP version. His answer was always not being able to guarantee when they would.
About 4 months ago we were informed that the servers would not receive the PHP update and that we would inevitably have to switch to a higher plan with a higher price. Which we opposed and started migrating our websites, which would take us several months.
Oh surprise, last month we received, without notice, an invoice with a 20% increase, when we claimed they informed us that we had to pay the adjustment.
We took opportunity and asked again if with the increase they would update the version of PHP to what again they brazenly answered us that we should change to a higher plan.
If this is not a shameless / scoundrel company, what can you call it?