I have been with Blacknight for at least 10 years and I've set up and transferred various domains to and from. I have always ...展开
found them to be absolutely excellent and their Support is the best support I have seen from any company for any product or service, ever! I hold Blacknight up as the Gold Standard. The Support staff at Blacknight are always friendly and professional and more to the point, very knowledgeable.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
very shady operation, ...
In short, they happily took credit card details while ordering, then I heard nothing for a day.
After I raised a support tick...展开
et, I finally got told (yes, I actually had to ask why the order is not fulfilled!), that Australia is a country that is on their black list and I need to submit personal details like my drivers license, a credit card scan and more!!
And that's not even the best part, but this one: original quote: "These measures have been put in place for our customers' protection." - seriously? Say what?
Honestly, I have never been treated like this by a hosting company before, Australia is not Nigeria for heavens sake - who knows what Blacknight staff is doing with confidential details like personal document scans..
No way anybody should trust them if you ask me (and also if you don't, this is not the way you treat customers)
I hope this helps others avoid the bad experience and acts as a warning.
Unfortunately there were not many reviews of the company to be found, well now there is one, right here.
What they do good is make new customers feel unwelcome, congrats...
I've been hosting my website for 14 years there using the $5 per month plan since February 2007 ($120 every two years). No e-...展开
mail was sent announcing a price hike, just a bill that I was planning on paying one month early and luckily noticed in-time that it was 20% higher. NO WARNING and NO EXPLANATION. It looks to me like they were hoping everyone would have auto-pay on and notice too late when nothing could be done about it. I got in touch with Billing and they and claimed an e-mail got sent out. I triple-checked and there was no e-mail, only the invoice oddly two months early. They claim they need the money and I was like, I have a one-page website using less than 100 MB of space and have nearly zero visitors. It's a hobby handcoding HTML, so for what I have been paying for and barely use, they are making tons of money off of me for 14 years since all I have is a Virtual Server dynamically sized for what I use, which is barely nothing. The person in the chat talked to their manager to give me my old price for one time only. I waited 15 minutes. Then again LYING via omission: "Here's the updated invoice. We gave you two monhts free. Invoice still says $144 but with $12 discount, so is still $132." So, they offer to give me my old price of 120 and instead of being forthright and honest, they try to make like they are doing me a big deal by saying they gave me 2 months free usage. I caught him. At first I said thank you (for the two months free) but after looking closely, I was in the midst of responding and suddenly the chat ended (they hung up on me) after they asked anything else?