Service was OK. I moved on to other things and cancelled my account after a year with them ... and was charged again. Custome...展开
r service said they'd take care of it but they didn't and I had to contact them again. A year later I was charged again. This time I called my bank and disputed the charge. My bank asked me to contact Bluehost and ask them to refund the charges. When I mentioned to the customer service person that I had sisputed the charges, she told me there was nothing she could do as this was now a 'management issue'. Bluehost responded to my bank that I had requested service and had been charged accordingly. Let the buyer beware.
I lost dozens of emails from my business inbox recently. when I contacted support, a man named Mark suggested I "accidentally...展开
deleted them all". Of course, I then must have accidentally gone into my deleted items ad deleted them from there too. I logged a support ticket for a back up and was advised the ticket had been received. 3 weeks and several emails later, I have heard not one word from them. Not a single email response when I emailed them, nothing. I estimate to have lost approx. $5k in business thanks to these incompetent tools. Don't put yourself through it, you're basically paying them to sit there and do nothing all day.
EDIT - Netregistry were offered the opportunity to review this before posting. They contacted me immediately and asked what my issue was, clearly without looking back through their own records. I reiterated, and two weeks later had heard nothing.
I followed up again several weeks after that, and they blamed Covid19 for the lack of response.
3 months later, I still have not heard back from them. They are money thieves, and scammers.
EDIT - in June I had no access to emails and website for 3 days which they were unable to resolve. They currently have no phone access "due to covid19" they take days to respond to email support tickets and their chat support are incompetent with no idea what they are doing. Fed up. I decided to migrate over to another web host. It took them 3 days to transfer the domain over, a job that takes 3 mins. I have sent them an invoice for lost earnings through both ordeals which they are refusing to pay, advising neither issue was their responsibility. They have been reported to the ACCC, Consumer Protection, and the Small Business Development Corporation.