We've been with them for years and every time we need to get ahold of them (maybe once a year) we have a terrible time. I've ...展开
been emailing, filling out forms, calling and have been "first in line" on their phone queue now and still can't get anyone to talk to. I'm just trying to update our credit card info. It shouldn't be this hard.
I have hosted my website with Liquid Web for more than a year and always had superb customer service. Currently, I have a sec...展开
urity support ticket submitted Saturday requesting urgent assistance with some vulnerability issues regarding my SSL certificate. It's now Tuesday and I have not had a single response in more than three days. I have called at least twice each day and each time I am told the security support team is busy and they are very sorry for the delay. I should hear from someone within a few hours.. But still, three days later ... nothing. EXTREMELY DISAPPOINTED!