I had a reseller account with Canspace for awhile, then I upgraded to a VPS several months ago. The process was painless and ...展开
support guided me all the way.
They answer their tickets at all hours and I usually have a resolution within 20 mins, rare that it isn't solved in that time frame.
A few weeks ago there were some reliability issues, but that has seemed to clear up. It's understandable.
My only big complaint is the pricing. It's a bit steep.
I have 4 years of using it and works perfect, support works, uptime works, they give me whm, etc...
Three Words: Host From...
Have been doing business using the same domains for more than 15 years and upon transferring them to CanSpace almost half of ...展开
my contact list says my emails are going to their spam filter - only Gmail accounts were reliably receiving messages from our domains. Of course CanSpace had no idea what I was talking about but this is the same host that repeatedly cited 'propagation time' and 'client email configuration' as the reason for almost 48 hours downtime with the transfer of these domains. In the end it turned out that their 'senior' tech discovered that our MX records had been incorrectly entered -- but no apologies offered for the lies told by their incompetent support staff. I should further add that this was only discovered after raising almost a dozen tickets because guess what? Despite claiming to offer 24/7 telephone support, their phone lines were mysteriously down when we called as they were "in the middle of moving offices" - of course. When I escalated the situation to owner Sunil and explained how messages from our domains were being blocked by half our address book since transferring them to Canspace, I was told to sign up for Amazon SES (Simple Email Service) - at an added cost - to better ensure that our messages were whitelisted. Fifteen years using the same domains with various hosts, no problem. Day one and every day after with Canspace, half the messages being sent from our domain are blocked. It was such a disruption to our business during our busiest time of year that we had to switch to using a Gmail account to ensure reliable email communication. The eventual solution? Transferring the domains the hell away from CanSpace to Namespro based in Vancouver. Total downtime? 3 hours but more importantly once again all of our emails are reaching our clients and the nightmare that is CanSpace is thankfully over. Deal with CanSpace at your own risk.
My organization has been trying to pay our hosting charge by check since January. The wrong address was listed in their recor...展开
ds, then we sent a check to the second address but their billing department cannot seem to find the check. So, our site is down at a critical time of the year.
You can only communicate with this company thru chat and that's a joke.
We were with Host Excellence, which was a great company. Site5 sucks!!! Avoid them!!