After one and one half years I finally got a hold of an employee that really had customer service skills. The employee's name...展开
is Josh and his ID number is AB51320. I really want him to be honored by upper management for sending a check that was due to me for over one and a half years. He followed thru with the correct departments and got the job done. I had experience with employees hanging up on me, telling me they didn't give that type of refund, and shutting down the communication on line. Please give Josh a raise-he makes up for the employees that are just at work to collect their pay checks, and don't plan on really helping the public..Thanks Josh
I found Kamatera after searching for a more affordable alternative to Liquid Web for a client. I also wanted to be able to ha...展开
ve the VPS located closer to my client who is in the UK (I'm in the United States). I decided to evaluate Kamatera and am so glad I did. The virtual machine I created was easy to configure and very granular, which was not possible with Liquid Web. I could choose the number of CPUs, RAM, disk space, etc.
Not only that, the server performed very fast. My client was very happy with that. I had one minor issue (Windows wouldn't activate) when I first created the server and contacted tech support. They fixed the issue very quickly. I have had no performance or reliability issues since signing up.
The server statistics are also very good and more than what I was getting with Liquid Web. The Kamatera interface is easy to use and has everything I need to manage my server.
The price is right too! My client is saving $100 per month by using Kamatera instead of Liquid Web. It was a complete win-win situation. I am so
glad that I switched them to Kamatera.
I highly recommend Kamatera if you want an affordable VPS solution that is reliable, easy to use, and gives you a lot of control over the components of your server and virtual network. I may be moving some other client's VPSs to Kamatera in the next month or two.
Centurylink's customer service is so terrible that I would rather slam my fingers in a car door than have to call them. I rec...展开
ently tried to schedule an installation of Centurylink's internet service in my home. I had originally scheduled the installation for a Wednesday, but promptly discovered that the Wednesday was not open. I thought it might not be too hard to fix the problem because the representative I'd been speaking to promised that he would send me an email with my customer number, and I could simply reply to that. I never received the email he promised, and thus did not have my customer number. So, I called Centurylink to get the installation date moved, it took forever to get a hold of a human being (their electronic system didn't have options to accommodate my particular problem), spoke with a representative, who then transferred me to a different representative, who then said that he had moved the appointment to Friday for me. Two days later, I received a call from Centurylink confirming with me that the appointment was moved. On the Wednesday in question, I received a call from someone working for Centurylink saying that he was ready to perform the install and was trying to get a hold of me. I cancelled the so-called "service," because I have no intention of paying $60 per month for the torture of having to deal with such utter incompetence and poor customer-service.
Worse yet, I had previously been a Centurylink customer once before (you'd think I would have learned my lesson). During my first time with Centurylink, they told me the monthly price was going to be one thing, then started progressively sending me larger and larger bills each month with no explanation for why they were so high. When I called customer service and managed to get through to someone they fixed it for me and promised that it would never happen again. It happened again. And again. I might not have cared much about the billing problems if it weren't for the fact that customer service was so impossible to get a hold of. I think this charlatan company banks on that, knowing that they can charge their customers extra and up to a certain point the customers would rather just pay the extra money rather than have to deal with Centurylink "customer service."
Bah! They should pay US for what we go through to deal with their customer service. I hope this company either goes through a massive overhaul soon or simply goes under like it should. It is rotten, and there aren't enough hateful words in the English language to express how low my esteem for this company really is. There are only two ways I would EVER sign on with Centurylink again: 1. If I was offered a MASSIVE discount to make up for their poor service, or 2. If they underwent the affore-mentioned overhaul and fixed the issues with their customer service.