I've been using them for a couple of years now and can honestly say that they have been the absolute best hosting that I have...展开
ever used. Each and every time that I have contacted support, they have been quick to reply, gone above and beyond by taking the time to either explain to me what to do or they have fixed my problems and then explained to me how they fixed it. My sites have always been online except when I jacked them up. And then when I contacted support to help me get them back online... they have always helped me and have never made me feel bad about doing stupid things to screw up my site. Believe me when I say that I have used their support system on multiple occasions. But I have learned so much by them because they took time out of their busy schedule to help me and explain to me. I have nothing but great things to say about their support team! And for the naysayers reading this, I am not affiliated with them in any way except for being a customer. If you are looking for a great hosting provider... give them a try. They are the best that I have used and I have tried several over the years.
Totally unacceptable speed even it is the beginner plan, just like useless if the loading time is such slow...
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.