I have very good experience with your website. I liked your services. If you want to any online services in Greece then you can visit our website.
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
After paying my $3,500 or so for Fat Cow to set up the site the site is up and running but with spelling and gramatical error...展开
s throughout plus one or two big glitches that Fat Cow promises to fix within 24 hours each time I talk to them over the past number of month but they never follow through ...never fix the problem. So their PR people or PR firm they outsource are very polite and cordial and make promises for immediate action but there is a complete disconnect with their technical side. Its like their PR people have no authority to actually order services to your site. So a complete waste of time talking to them....they do nothing. With a non functioning site it is now having big financial implications on my company.
The glitch problem...at the bottom of the main page no matter what theme heading/page you click on ie: Become a Licencee, or International Research Corps or Become an Investor or Host a Launch .....when you click on any of these the site goes always to 'Become an Investor' page only. So the site is non usable in its current form. In addition, the spelling and gramatical errors throughout the site make the site appear unprofessional.