The support is stellar, I never saw a faster support response before and not just canned responses. We have both a Moodle and...展开
a Wordpress shop running on a Turbo plan and they are running pretty smooth. I've monitored both websites closely in the past 3 weeks, uptime and load time and the results are consistent with no bad surprises. We are confident enough to migrate our main shop by the end of the year. Kudos to the ChemiCloud support team!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I really wanted to like Floki and read several websites about their service. I had been with 1and1 for over 20 years, GoDaddy...展开
and a small US host. I use a password manager RoboForm so almost never enter a password manually. I never had a problem with the other hosting companies. With Floki A. While they don't offer a real migration service they said they would transfer the Cpanel install from the old host to the new. I had bought a domain and website and they moved everything, not just the one domain. everything from the people who I purchased from. That started one big problem. It took at leas 2 weeks to migrate the domain so the first 2 weeks were a wasted of money as nothing worked due to this issue. Once the website data and all the other sites not belonging to me were move over I was told I was over the limit for space and data. But then again I did not want everything moved. So we had to remove what we deemed not ours and it barely fit in their 4gb package. Then the problem seemed to be if you logged onto Cpanel more than 5 times in an hour the firewall would block you. This meant minimum 24 hours to sometimes several days of being blocked till the would unblock you. I never had this problem before and was not entering 5 different passwords. It would work then while I was logged on block me. I kept asking support to unblock us and what was the problem. The same response some cut and paste from their records such as
Failed cPanel login from 1**.2**.231.**: 5 in the last 3600 secs - Sat Nov 14 03:39:00 2020
While I understand what they think the problem is, I did not try to log in 5 times in the last hour. I think that limit is way too low anyway.
But the point is if I'm locked out more than allowed to access my site it's a useless service.
Compared to the other hosts I've used, prices are high and the service and value are low, I was locked out more than logged in
Support was very slow like they did not care
You're basically on your own with this host as far a getting help or support so make sure you don't need support.
I can't recommend them and am looking for another host that offers great service and is offshore