The support is stellar, I never saw a faster support response before and not just canned responses. We have both a Moodle and...展开
a Wordpress shop running on a Turbo plan and they are running pretty smooth. I've monitored both websites closely in the past 3 weeks, uptime and load time and the results are consistent with no bad surprises. We are confident enough to migrate our main shop by the end of the year. Kudos to the ChemiCloud support team!
Found the guys on the hostadvice. Looking for a server for a project with certain parameters for an affordable price. It was ...展开
some doubt to deal with the Russians. But after communicating with them, I decided, plus a great price. The configuration I rented from them:
Intel Xeon L5630 x 2
12GB RAM DDR3
CentOS 6 (or 7 as you wish)
Bandwidth 30Tb at 1Gbps
Subnet of 45.8.xxxx.xxx/24
Payment via PayPal.
Launched and accessed in one day. I took it at the beginning of June, now November - everything is fine. There were no problems. Any questions are answered quickly.
So I advise you.
Translated with www.DeepL.com/Translator
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.