One year later and we are still very happy we decided to move away from SiteGround and give CC a try.
They are friendly, help...展开
ful, patient, and always ready to help us with anything.
I have used SiteGround and BlueHost, both of whom have fairly good customer service, ChemiCloud actually stands out amongst these two big names.
I was looking for the best hosting company in China, and I think I found it. English is my first language, so I was glad to ...展开
see that their site could be easily translated into English. They even did a good job with the translation. The one problem I have with this site is that they don't list their prices right away. This is why they got only three stars in that section. The actual prices are fair, but I wanted to be able to see them more easily.
Now that I'm signed up and working with them for about 6 months, I have no complaints. They work well all the time and keep my site running smoothly without interruption.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Looks like their website doesn't properly function. I couldn't check domain names, trying several times with different browse...展开
rs. I definitely dont wont my website to be kept on their servers.
On submission of this form :which service did you use with hichina" you cant even choose anything else except "I dont know". I think it is not correct at all.