One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
It took 3wks for them to answer my first email, then they suspended my service even though I paid 12mths in advance as my dom...展开
ain: phorum.ws was classified as 'malicious' by google, and was such when I started hosting with them. It had no been hosted for 2yrs so was in the middle of working with Google in getting it removed from this malicious list as it was there by accident, as they only thing it was ever hosted as was a phpBB forum - no malicious whatsoever. So I told the Admin I would change the domain to a different one (newly registered similar to phorum.ws) but they did not reply to email and waited the timeframe I could not complain to google for refund and deleted my account altogether!!
THE WORST SUPPORT, NO EXISTENT! And Frankly have ZERO interest in working with their customers to fix problems....
In my 19yrs online, this is the worst host by far! Stay Away please!