Really appreciate your help in setting up my new account and for answering all of my complex questions thoroughly. Happy I chose you in the end.
Most Value For Money
You get the fastest hosting and best cost at HIOXINDIA, with High-level server security and affordable cost.
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Worst Services of HioxIndia,
I was fan of there services and having 20 Websites with them, but now not recommend to anyone.
here servers are really low standards.
My site was down since 23 June 2020, but no a single reply yet on ticket created on there support system and not satisfactory reply on chat.
Live Chat also very slow, they not care about customers.
When I demanded refund they said plz remove plugins from your website, is it a Joke??
We losses business of approx 3000$ due to this.
Every time error 508 annd error 503.
Even CPANEL taking time to load.
WILL MOVE ALL MY DOMAINS AND HOSTINGS FROM THEM SOON AND PLANNING TO TAKE LEGAL ACTION SOON.