One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I checked hostbreak reviews and decided to speak to them before buying. I enquired about bad comments and they why dont i con...展开
sider good ones and buy. Sounded fair enough and i bought hosting 2 GB plan. 2nd day of uploading my files i got disk space warning. Checked my usage and i was at 500 MB only. Checked with hostbreak and they said i have reached 10000 files quota. Meaning i have to limit no of files to only 10k for a 2GB package. Advised me to upgrade to next package that will give me 100k files. But who knows what else will go wrong with them even if i upgrade. Secondly their servers are very slow. Slower than non SSD server that i have from other cheaper hosting. 3rd never trust them when they say money back guarantee no questions asked. Because you are not gonna get your money back. So dont buy based on you talk with them or based on what they have written on their packages. Only buy if you have small basic html website and you dont care abt user experience on your website.