One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I was hosted with Host So for a long time. Too long. But recently I finally had to change hosts due viruses in the website, i...展开
ssues with their server that was preventing google from crawling my website, and to top it off they deleted 10 years of emails from our customers.
They refuse to acknowledge any fault in any situation ever.
I would highly recommend never hosting with them.
Be aware Hostso is part of a network of hosts.
Do not hot host with Hostso, Host Fast, Host Big, or 3IX