I was new to the host servers world. I was reading a lot of comments from different places and I also contacted others asking...展开
for questions. When I first contacted them, they solved all my questions in 3 minutes. (It took me weeks to get an idea from the products offers by others but this guys were supper effective). They explained to me everything in baby words and the offered specific support in Wordpress that I needed, email hosting, etc. Whenever I have a question the guys reply back on the chat in 2 seconds. They carefully look into the issues but what I really appreciate the most is that they give you recommendations when the issue is not from the proper host server, but from other suppliers, or places where I could find information to fix the issues on my own. Sometimes I feel a bit stupid for asking my baby questions, but Support guys are extremely nice and helpful and always there to help. Which is much appreciated specially when you are launching a website.
Regarding the pricing, you get an initial launching special price, which is also very well received, because it gives you time to launch your website and settle down during the first year. And regarding the features, and I am still learning because there are so many available that sometimes is overwhelming (in a good sense). For none English speaking customers, they are very patience, and carefully look into your questions despite those could be not very well formulated (in English, I mean).
They have exceeded my expectations so far and I am very grateful for their support. THANKS GUYS!!!
today i did order a request from the chat online service, and the answer of one of your employees was : 'do you even have cre...展开
dit card in morocco' what kind of service is that ? her name i believe is Alexandra, and she did close the conversation right away after writing this, and the problem is that i didn't say anything, this is my email : firstname.lastname@example.org
I have taken a co-location service with i2k2 networks - https://www.i2k2.com/
I have co-located several lakhs worth of server...展开
and networking equipment with them.
I have clearly stated to i2k2 about my requirements, both in writing and in phone calls.
They have initially falsely represented their capabilities and said that they already had infrastructure to meet my requirements. I installed my hardware in their rack in the Netmagic Electronic City DC at end of December and found that they were below requirements for network speed - I informed them immediately, they said at the start of Jan that they had to do hardware upgrades, saying it would be done by end of Jan. Their CEO, Rahul Aggarwal, has not returned any of my emails since 24th February 2020 where I prove through network tests that they have not met my clearly stated requirements. I have sent them further emails informing them I wish to retrieve my hardware and cease using their service, which they have not responded to. They have caused me frustration, headaches and loss of sleep, they have affected my performance during a crucial job interview that I gave for AWS on 13th February 2020. They are a waste of time and money and the worst company I have ever wasted my time and money on, they do not bother to communicate with their clients. They don't seem to have any customer support team, their CEO handles support related tasks for some unimaginable reason.