I decided to try Chemicloud, switching from Siteground.
As I saw the review here that it seems that Chemicloud is reliable, f...展开
ast and most importantly good support.
The first best thing is, their support help me in migrating all of Wordpress website over.
Then setting was the rest of the stuff was pretty easy.
A few days back, my site was experiencing high resources usage volume without any changes in plugin/themes.
I went into panic as I rely on my website for operations and sales.
Luckily, their support was really good, they make effort to help me figure out what went wrong and got the issue fix.
I think that this will be the main reason I believe I will keep on using Chemicloud in the future, as many other hosting do not, and will not look into issue that is a website error, to many other hosting company, their services is within the hosting boundaries only.
But Chemicloud make sure your website works, hosting works and I can be in peace of mind, therefore, Chemicloud rocks!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I have taken a co-location service with i2k2 networks - https://www.i2k2.com/
I have co-located several lakhs worth of server...展开
and networking equipment with them.
I have clearly stated to i2k2 about my requirements, both in writing and in phone calls.
They have initially falsely represented their capabilities and said that they already had infrastructure to meet my requirements. I installed my hardware in their rack in the Netmagic Electronic City DC at end of December and found that they were below requirements for network speed - I informed them immediately, they said at the start of Jan that they had to do hardware upgrades, saying it would be done by end of Jan. Their CEO, Rahul Aggarwal, has not returned any of my emails since 24th February 2020 where I prove through network tests that they have not met my clearly stated requirements. I have sent them further emails informing them I wish to retrieve my hardware and cease using their service, which they have not responded to. They have caused me frustration, headaches and loss of sleep, they have affected my performance during a crucial job interview that I gave for AWS on 13th February 2020. They are a waste of time and money and the worst company I have ever wasted my time and money on, they do not bother to communicate with their clients. They don't seem to have any customer support team, their CEO handles support related tasks for some unimaginable reason.