I installed a script and had problem with it. En.Rizal and the technical team helped me out of this difficult situation with ...展开
dedication untill it was resolved. I would like like to thank them very much. I have 3 other domains and website with Internet-webhosying.com. Throughout the years have helped me greatly. I would reccomend them very strongly. Thank you team, warm Regards, Dr.Mohan
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I never met such a WORST hosting company ever. I have developed a cloud system which hosting in their multiple server. Some o...展开
f the server was working without any issue but not for all. When I send in the request to ask them fix it, they delay the issue for 3 days and come back to you without any proper explanation. What they told me was trying their best to troubleshoot but there is nothing wrong with the server and push the responsibility back to me. I do some screen capture to proof that same system is actually working well in server A but it's fail in server B. I request them to explain if they said this is nothing to do with their server. But the ignore my query and telling me to migrate all my hosting to the server which is working. I lost my confident on that. Below is their slogan :- "Management Note: Our goal is for 100% customer satisfaction." I think better change the slogan to " We will try our best to satisfy our customer. But if we fail to do so, that's reasonable due to our limited knowledge in managing cloud server".