I only bought a domain in Masterweb because it was relatively cheaper than other registrars. I was confused to setup so that ...展开
my domain was connected to GitHub, but thanks to the help of the customer service, especially the Technical Support section, my website was finally accessible as well, and I got new knowledge. Thank you for the help
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
The Masterweb service is becoming increasingly unreliable. Currently there is an outage every 2nd day, some outages lasting f...展开
or several hours. Support is quick to respond, but very slow to fix their server issues, and does not provide updates, not even notifications if they have a known outage. I would really not recommend Masterweb to host any important websites or business critical services.