I have been a loyal customer for over 10 years. A month ago they deleted my account altogether because i wasn't able to pay m...展开
y hosting bill in time. The reason being i was in the hospital due to a serious health complication.
After i got home i received an email that my account had been deleted.
I sent mediatemple 3 emails to ask if there would be a possibility to restore my account, i mean every hosting company holds backups! I received no reply. Then i tried calling and the service agent hung up on me!
I know i should had paid in time but due to circumstances that was impossible. I kindly asked if they could restore my account with a back up, nothing more.
How can you treat a loyal customer of 10+ years that way? At least reply to my question and don't hang up on me.
Worthless and rude customer service.
Oh yeah, and their tech service is a joke as well! Every time something was wrong they would blame it on me, incompetent tech support to say at least.
Stay away from mediatemple. They don't value you as a customer, even if you've been with them for 10+ years.