I have been with Namecheap since 2015 and they are by far the best registrar I have found to date! I run a server from home a...展开
nd have for about 8 years. I have been with multiple registars before finding Namecheap and none of them come close to the control I have over my domains as I do with Namecheap. Most other registars require you to submit a ticket to add, change or remove the different types of "host records" (A Record, CNAME Record, etc..) needed to correctly have your site up and running. Setting up any of the host records, redirects or anything in general is childsplay with Namecheap, even for someone who is new to running a website because everything is very well documented and is very easy to understand. I never have a problem with their live chat support. I have only had to to use their live chat support a few times and each time it only takes 10 or 15 min at most for them to help fix any issues you are having. I would recomend this registar to anyone and everyone. As I said, I run a server from home and have never used them to host my sites so I cannot speak for how they are as a hosting company. I will only purchase my domains through Namecheap! A+++++
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
SUPER BAD, SUPER BAD & SUPER BAD domain registrar. STAY AWAY FROM THEM IMMEDIATELY NOW & FOREVER.
Their API is full of errors...展开
, contains tons of real time errors, support chats needs at least 1 hour with 3 sessions to understand what is issue. While they always require verification for each chat to fix their API errors only.
Stop using them and stay away ASAP.