I've been with Nexcess for about a year. They have made progress over the last several months and are continuing to improve. ...展开
The backend admin panel lacks some features common at other hosts (like the ability to manage domain redirects or access a file manager). Reliability has been strong. Support is good most of the time, though out of the 20 times I have contacted them, on 2 or 3 occasions I didn't hear from them until I sent another email to remind them of the issue. When they do respond, support is helpful and friendly.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
My company switched from goDaddy to Nexcess as they offer hosting optimized
for WordPress and WooCommerce. They also allow yo...展开
u to create a staging and/or a development
site from your production site. Sounds good right? The pitfall is that they offer a tool called wpmerge.io
that they have little knowledge on how it actually works and worse how to remove it. You can't just deactivate
the plugin and remove it the way it ties itself into your wordpress database.
We tried using this tool to push changes from our staging site to our production site but all it did was overwrite
our staging site with changes from our production site. Good thing we made manual backups or each site,
cause if you don't then expect about a 4 hour wait before support restores your site from a scheduled backup.
BTW: Scheduled Backups can only be restored by support. Manual Backups you can restore on your own.
Stay away from wpmerge.io even if they promote it to you.