One year later and we are still very happy we decided to move away from SiteGround and give CC a try.
They are friendly, help...展开
ful, patient, and always ready to help us with anything.
I have used SiteGround and BlueHost, both of whom have fairly good customer service, ChemiCloud actually stands out amongst these two big names.
I have been using PowWeb for 13 years (since 2006) and my experience has been all positive. There is virtually no down time, ...展开
and their IMAP email service has been reliable and meets all of my needs. On the rare occasions that I have had to contact the Support Department, my issues were resolved in a reasonable amount of time. I have one website and four email addresses, so perhaps my needs are less complex than some of the other customers with the negative reviews, but my experience with PowWeb has been quite good.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
POWWEB should not be allowed to provide services to individuals or organizations AT ALL - this is not a reliable business par...展开
tner - if you just want to do a private website it may work for you - but never ever trust them when it comes to serious business. They are not the cheapest, nor the fastest or at the latest - they are just there to cash up as long as there are no issues - but if you ever have a problem - they aren't able/willing to solve it. They'll push you to create a new account and pay again - and yet you will have to keep waiting endless and the problem will never get solved.
After being a powweb client for over 20 years they suspended my account apparently because one of my domains, registrered with POWWEB, 17 Years ago - all of the sudden - after SEVENTEEN YEARS - hosting the same website, same regirstrar info- so literally 17 years being everything exactly the same - all of the sudden it was not anymore in compliance with their terms of services - and rahter than send me a courtesy email, to inform me and request to remove the domain from the server, or even themself removing it - NOPE - they just suspended my entired account without any previous notice - it has been almost a month, I have 7 other business accounts hosted at that server - all in compliance and all of them are still down - They pushed me to create a new account and obviously pay again for it the full amount - what I also did - and 4 days later - my websites are still down - the only thing you hear from the customer support is that they are very sorry for the inconveniences - they are working hard - and I should keep waiting. So - my recommendations - if you are looking for a serious reliable business partner - STAY AWAY FROM POWWEB.