One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
OK....just an alert. Even if one checks "no" on auto-renew, somehow magically your domain name will be renewed.....a MONTH be...展开
fore its renewal date!
That was my experience this week (April 2021). When I called, the rep said that "it's policy". Offered a refund....and when I got the email acknowledging the refund (24-hours later)....there was a $10 deduction. For what, I don't know.
So....ticked off, I initiated a transfer of the domain to Godaddy. Via chat. A half-hour later, I get the EPP Code and told that the domain is unlocked. Go to Godaddy...but...the EPP Code doesn't work. Go back to Register.com again....a 40-minute wait....and the rep says that the EPP Code is being emailed. Email comes with the....same code. Back to Godaddy. It doesn't work. Back to Register.com and another 45-minute wait on chat (even though the chat-window says I'm next in que and an approximate 30-second wait - sure, hah!). Demand a new EPP Code...and finally get one and it works.
I should be charging Register.com the $10 for time wasted.
They have become a HORRIBLE company. Find another, if you value your time...