Wow. Yes. 5 stars. Great stuff Register Domain SA! Customer support is brilliant, backed by sound technical assistance. I abs...展开
olutely enjoy communicating and working with Register Domain SA. Their online support ticketing and billing system is efficient and easy to use. I am confident. My account is managed. My billing data is private and secure, My packages and services are always active and updated - allowing me to concentrate on my creative design work. The packages are affordable and upgrading my services and packages via my account dashboard is easy-on-the-go. Their website is clean, the data is easy to read, the information is accurate and I understand. I receive regular mail updates about my packages and services. I am happy to access my cpanel at anytime. All my data is displayed accurately on the dashboard. Local is lekker!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.