First I had just a cPanel account, on a shared account, then as the business got bigger, I've upgraded to a reseller account ...展开
that holds, as of writing, around 30 accounts.
All 30 accounts have excelent performance, let's encrypt (SSL), softaculous (full license, not standard/demo like others), php 7.2.2 (with alot of extensions available), all that you need to achieve for your clients the best loading time.
Lowest loading time was 688ms, tested in chrome inspector (no cache), in the capital of Romania (Bucharest); considering the site has 9 sections on the homepage and it's a Wordpress behind, the results are pretty great.
The support is not the best, had 2 major problems over the past 5 years, both were solved in decent time (2-3 days), considering it was not major for the functionality of the website itself.
The pricing is not the best, but compared to the features, it's more than I expect, considering other local hosting providers offer almost the same at lower prices, but not as stable and high performance servers, or if so, with many limitations (speed disk, entry process, etc.).
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.