I decided to try Chemicloud, switching from Siteground.
As I saw the review here that it seems that Chemicloud is reliable, f...展开
ast and most importantly good support.
The first best thing is, their support help me in migrating all of Wordpress website over.
Then setting was the rest of the stuff was pretty easy.
A few days back, my site was experiencing high resources usage volume without any changes in plugin/themes.
I went into panic as I rely on my website for operations and sales.
Luckily, their support was really good, they make effort to help me figure out what went wrong and got the issue fix.
I think that this will be the main reason I believe I will keep on using Chemicloud in the future, as many other hosting do not, and will not look into issue that is a website error, to many other hosting company, their services is within the hosting boundaries only.
But Chemicloud make sure your website works, hosting works and I can be in peace of mind, therefore, Chemicloud rocks!
I run a small publishing and printing company. With SecureRack, I outsourced my file and ERP servers into the cloud and gaine...展开
d space for my core business machines, so I could improve productivity and revenue.
I appreciate the fair prices, the good and competent support as well as the fast performance of servers and connection. Furthermore, all data remain in Switzerland which makes me capable of printing sensitive documents from financial institutes that underlay Swiss data protection law.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
After completeing the changeover of all our processes onto a securerack VM, in less than 6 months we received an email from S...展开
R informing us that we have a couple of months to move to a new service because the service will be discontinued. Not to mention the outages we experienced - which are never explained!
Here is the email:
Dear Sir or Madam
For strategic reasons, our company decided to retreat from cloud service. Therefore, our cloud services «SecureRack vDatacenter» will be terminated by March 31st, 2017.
Please make sure to backup or transfer your data to alternative servers by then. We recommend the comparison portal www.cloudorado.com which provides a vast overview of cloud service offers.
As from January 1st, 2017, it will no longer be possible to place new «SecureRack vDatacenter» orders. Existing services are still available free of charge until March 31st, 2017. We recommend you to transfer your data as soon as possible, as all data and servers will be deleted irrevocably on March 31st, 2017.
If you have any questions, please contact us by phone +41 44 512 88 88 or E-Mail firstname.lastname@example.org.
We thank you for your understanding.
Your SecureRack team
Backbone Solutions AG
Phone +41 44 512 88 88
Great job!! Why did they take our business if they knew they will be closing down the service? We had to re-pay the app developers and DB admins to move everything to google cloud - NOT CHEAP FOR A SMALL BUSINESS!