I had a large problem with loading. Multiple errors on object cache. Really weird and a bit stressful. All of the staff of ch...展开
emicloud help you out with all they got. And they also respond very quickly. I have used other premium providers, some were horrible with queues of hours. Not here. Also the chat which is the first line of help are very skillful. I had this problem for days, we all tried to figure out the problem. And then there was a super woman named Micha. She teamplayed together with me. And finally had the golden solution. This is very valuable. I almost never write reviews but Micha made me very happy, so she deserves the shine.
Signetique provide fast and smooth hosting. Recommended
Support used to be the...
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Signetique has been a poor partner in their service. email response time is hours after incident reporting. After a major fau...展开
lt for close to 2 weeks, service of the mail server is intermittent at best. Emails that were sent out have been logged in as sent but recipients have not received the emails. we only know when clients contact us that they did not receive the emails. There's no explanation of what is going on despite repeated incidents reports. A call to their technical department does not help either. There's very little urgency displayed in their service recovery. my entire server was done for more than 5 days and during the recovery, there's very little communication despite reminders for an update.