I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot related or the people usi...
ng the (TSO Host) service are two sandwiches short of a picnic. Either way, something seems amiss.
I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.
I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!
Regards
David
I have a well-settled online business of crockeries. For that business I have a shared hosting plan with Chemicloud. Until then I haven’t got any issu...
e with their service. Currently, I am launching my new website home decore for that I got Domainracer ‘s shared hosting.
First, I was scared but now I am very satisfied with their initial startup support and all.
This company was bought out by Godaddy and went down the toilet, their service was so poor they removed their phone support line, and say they offer l...
ive chat support, but they dont. You get a person who says they cant help with that (pretty much regardless of the problem) and then ask you to open a support ticket.
Their support ticket system give an error 90% of the time when you try to post a ticket saying "Error Access Denied", the people on the live chat support refuse to admit that they are aware of the problem. I verified with other clients (I run a web design company and had many clients who use them for hosting) and they also had the same problem.
When you do finally get a ticket submitted they try to either deny the problem or say it is on your website and beyond the scope of their support, (it was a problem with the SSL certificate they installed wrong) so I deleted the website and the domain is still forwarding to someone elses website via their SSL redirect, despite this they still refuse to acknowledge the issue and fix it.
All they need to do is delete the SSL certificate and then reinstall a new one, but they refuse to do it, and because of the way the account is configured, we do not have access to do it ourselves. We have been waiting and chasing them for days with no support.
They charge the same price for the hosting account that others charge for a reseller account, it it only has a single Cpanel, all other websites are added as additional domains, so you have no access to create backups for individual sites or to set any php settings or any other other normal controls for each site. They are the ones that decided to move us to this new account after they shut down their old servers and deleted our websites, losing them and costing us a fortune. This company is dishonest, utterly useless and to be avoided.
Bad attitude when they know I m migrating server due to technical issues
I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to k...
now I m not going to continue first they asked to pay for the grace period and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required.
I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist.
also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues.
Personally, I would not recommend it to any of my clients.
