I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot ...展开
related or the people using the (TSO Host) service are two sandwiches short of a picnic. Either way, something seems amiss.
I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.
I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Website down on a Sunday for 9 hours - They initiated a transfer domain request with the wrong nameservers. As a result, webs...展开
ite went down very quicky and stayed like this for almost a day until someone finally cancelled the transfer request with ICANN. 1st line support by chat is responsive but they have no clues. Impossible to speak to their 2nd line support or experts. They have no sense of priority or critical issues. In the end, our website was down for hours when all they needed to do was cancel the transfer request and change the nameservers back to what it was. They did it but it took a day. This is unacceptable. No apologies, nothing. Just stay away from this company.