Not sure what all the negative feedback is about. The staff moved my website onto their server and setup my account for free....展开
They set up all my domains and emails for free. The speeds I am getting are much better than any other host I have used. The staff are actually Australian and respond to any questions in a prompt time.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Dont bother with these guys. Yeah getting your domain on there is easy enough, same as any other provider to be honest. How a...展开
bout you try and get you email hosted? Good Luck. You cant find it until you get the shits and click their little advice button, then it doesnt understand email hosting, gives you 3 options, Tech support, General support and billing support. You'll find Email hosting in one of them.. YES, it has email hosting, as an option, but the bot doesnt understand 'email hosting' as a question. Yeah transferring away from these clowns.