One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
I hereby tell everyone to avoid this host. They are scam, never use their service because its very poor. I paid for more than...展开
5 servers with them only for them to suspend all my servers without notice. I contacted their online chat and the online support asked me to open a ticket which i did and the next thing i realised after opening a ticket was my account was deleted as well as the 97$ i deposited on my account.
My only offence was that one of the server sent out mails which was totaly false because i only host website on those servers and each of those servers i limited to 50 emails per hour using WHM by cpanel.
I must confess this guys are bunch of rippers and only after taking your money without offering you any services.
Please everyone stay away from them. their services is nothing but ripping and only after your payment after which they delete your account and sell to another person only last 1 day.