two days back I booked a windows vps server with 8cpu and 8gb ram with 200gb ssd disk space.
after I got the lo...展开
gin details I tried to to login many times, but it was not working, I called them raised a ticket and tried to get it solved.
After I logged in first time, I checked what configuration I had been provided.
I was shocked it was just a 2ghz 4cpu system and not sure if it was a ssd.
when I complained it and mentioned I would not like continue, kindly refund the payment its just 1 day, they totally ignored and instead started blaming me that I might had got some cheaper option so I am saying it. even though they accepted their fault, but now they want me to still stuck with them,
friends dont even think to try this company.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.