First off, as a developer - the platform that Cloudways provides for booting up servers, installing SSL certificates, managin...展开
g backups, and providing transactional emails through their SMTP partnership makes my job so much easier. I rarely run into issues or bugs, but when I do, the support is there to help. I've worked with a number of them, Naqi, Hasan, and so many more (so sorry that I forget their names right now!) have done an outstanding job at providing the support I need from a developer level.
Great product with a great team! I'd recommend this service to any team who wants to take their development seriously.
Have used them for about 2 years and now in the process of changing to another host. The straw that broke the camels back. Cu...展开
stomer support is in India and is NOT 24/7. No service in US daytime hours and NO WEEKEND service at all. Sometimes they respond in the same 24 hour cycle. Sometimes it's 4 days. Sometimes they fix it 1st shot, sometimes not. Email server down a lot.